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Customer Service > FAQ's
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Is Midamar a Muslim owned Company?
Yes, we are a privately held Muslim family owned business since we opened our doors nearly 30 years ago. Being a Muslim owned company provides religious responsibility and commitment to the integrity of our products in marketing them as truly quality Halal food.
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I have a retail/distribution business and would like to sell your products, how do we apply to qualify?
As the demand for Midamar Halal foods continues to grow throughout North America we are always interested in searching out new partners in distribution for our quality Midamar Halal foods. Please visit the Contact Us page and complete the form. Then, a Midamar Sales Representative will follow up with you.
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I am not comfortable giving my credit card information over the Internet? How can I place my order?
We appreciate your concern and would like to inform you that Midamar employs the latest in internet security technology to protect your private information. However, you may still place your order by calling toll-free 1-800-362-3711 during regular business hours Monday-Friday, 8:30 AM - 4:30 PM central time.
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How can I receive your product list?
Please visit the Contact Us page and complete the form. Tell us if you prefer we send you a copy by email or regular mail.Or you may contact us toll free at 1-800-362-3711 by phone to have a copy sent to you by mail.
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How do I know your products are Halal?
Being a Muslim owned company we take great care and religious responsibility to ensure that our Midamar foods are strictly Halal. Testament to our commitment and integrity is the fact that Midamar is the oldest, most respected, and continuous quality Halal food company in North America. Customer satisfaction and peace of mind in our operations has enabled Midamar to remain the trusted leader in quality Halal foods reaching beyond North America to over 26 countries around the world since 1974.
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Do you keep my information private?
Absolutely. To read more about our privacy policy click here.
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How do I know my order was received and when it will be shipped?
You will receive two e-mail confirmations for the order you placed online. Your first email should arrive within 24 hours confirming receipt of your order by Midamar. The second email is sent the moment your order is shipped and will provide your FedEx tracking number.
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We would like to make a large order as a group; what do we do?
From time to time we have some customers/communities/organizations who prefer to order in large groups. To do so, we recommend calling our toll free number 1-800-362-3711 and speak to our Customer Service Representatives who will guide you through the ordering process.
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Will you be adding more choices and options to the website?
Yes, as we measure the success of MidamarHalal.com we will periodically be incorporating new programs and of course, new and exciting Halal food choices! As always, we are open to your ideas and suggestions.
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How are Midamar Halal foods shipped?
Our standard shipping option sent via FedEx will get your package to you within 5-10 days or less from the date we process your order. It is good to know that you don't have to be at home to receive your package.* FedEx will deliver your package to your front door. Depending on your location we also offer Express and Overnight delivery options. Please review our shipping information page for complete details.
*Orders to apartments must be arranged in advance with FedEx if you will not be available.
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How do I search for a product I like?
You may type the item or product name in the search box at the upper left of the screen. A list of matching items will be displayed. Simply click on an item to display more information about your selection.
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How do I use and understand the Shopping Cart feature?
The shopping cart displays all the items you have selected to purchase. To remove an item from the cart, simply click the "Checkout" button and check the box next to the item(s) you wish to remove. To change the quantity, click the dropdown quantity box and select the number you would like. Once you have added at least one item to your cart, you may proceed to Checkout.
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I am ready to Checkout, what do I do next?
When you are ready to checkout you will go through five quick and easy steps:
Step 1:
Review your shopping cart items and enter your zip code.
Step 2:
Login as an existing member or continue the checkout process.
Step 3:
Input your account information and set up a password.
Step 4:
Confirm your order, billing and shipping addresses, and total charges.
Step 5:
Enter your credit card or checking account information to make your payment online. Your credit card or checking account will be charged if authorized once you click the “Make Payment” button.
Once your order has been submitted, you will be shown a confirmation screen detailing your order. After we have received your order, you will be sent a confirmation by email. We highly recommend you print or save all correspondence, as it will help us to resolve any issues by quickly identifying you to our customer service staff. If you see an error on your order confirmation please contact us for further assistance.
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